Welcome to Invoomed. Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Invoomed website (the "Service") operated by Invoomed ("us", "we", or "our").
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Your card details will be securely handled by Paddle.com for PCI DSS Compliance reasons. We do not have access to or store your card details.
We make it clear to buyers what products they’re paying for and what amount they’re committing to before the purchase. If you’re entering into a subscription, this will be made clear during the purchase process.
We ensure the product’s capabilities and limitations are made very transparent. This information is available both on our website and updated in our dashboard when adding new products for compliance reasons.
We take reasonable steps to let buyers correct errors in their orders before purchase completion.
By making a purchase, you are accepting our Terms & Conditions and Refund Policy. These must be agreed upon before completing any purchase.
We ensure an uninterrupted product fulfillment/activation once you have completed payment.
We do not conduct any activities construed as sales malpractices or deceptive sales tactics. We do not sell products that are on Paddle's unsupported products list.
Our product statement descriptors are clear so that you can recognize what you bought. This information appears on your card statements using our website or main product’s name.
Please ensure you notify us of any changes in your refund policy, product T&Cs, or contact details and update your website accordingly.
We recommend the following:
Our ideal product fulfillment process includes:
Disputes (or Chargebacks) occur when you call your bank or PayPal to dispute a charge. This can be for many reasons, including:
Unfortunately, disputes are a common part of dealing with online payments, especially for digital goods sales. You can chargeback a card payment up to 120 days after the product was delivered. We recommend resolving any payment issues early to avoid them escalating into a chargeback. Ensuring that your contact details are up to date with our Buyer Support Team will also ensure a seamless service and avoid delays that can lead to a dispute.
It’s important that we keep our dispute rate low. An average rate is in the region of 0.1-0.3% of transactions, however, a rate above 0.75% is unacceptable. We’ll send you a dispute notification whenever we receive a dispute from one of your buyers, and we recommend keeping all dispute alerts always switched on (under vendor settings -> alerts).
When a dispute occurs, Paddle will fight on our behalf, submitting the relevant evidence to your buyer’s bank. In instances of misidentified transactions, we reach out to you and attempt to resolve the situation. We’ll also email you asking for information we won’t have access to, like any direct buyer communication or software usage logs that can aid your chances in winning chargebacks.
Chargebacks incur a fee of $15 (£15 or €15) for card payments and $20.00 (£20 or €20) for PayPal transactions, depending on the currency the user was charged in. Once a chargeback is received, the chargeback fee is passed onto you in addition to the original amount of the transaction and debited from your Paddle account. If we win a dispute case for you, we return the original amount of the transaction back to your balance and refund any fees associated with the dispute.
Our aim is to protect our customers from fraud, so here are some tips to protect your online business from fraudulent buyers/purchases: